News Analysis

The Art of the Bully

All the king’s threats and all the king’s ultimatums couldn’t put this humpty-dumpty of a healthcare bill back together again. As of 4 p.m. Friday afternoon House Republicans scrapped the American Health Care Act, aka Trumpcare, after House Speaker Paul Ryan made a hasty trip to the White House to inform Donald Trump that they just didn’t have the votes.

It looks like endless threats and ultimatums weren’t enough to overcome poor planning, the evisceration of medical benefits, and the steadfast determination of an electorate that called, wrote, emailed and even faxed their pleas to save the Affordable Care Act to their elected officials. In the end, the Republicans decided to save themselves from embarrassment, and save members in divided districts from losing re-election, by not allowing the bill go to a vote.

The magnitude of the bullying involved with the ACHA has been mind boggling. Trump’s last-minute visit yesterday to the conservative Freedom Caucus included forcing chair Rep. Mark Meadows (R-NC) to stand and declaring, “I’m going to come after you” because “honestly, a loss is not acceptable.” This is how bullies—not talented businesspeople—cut deals: through threats and false promises.

The Republicans tried to make excuses for Trump’s behavior or laugh it off, but the Democrats weren’t having it. U.S. News & World Report quoted House Democratic Whip Steny Hoyer as saying, "When Trump threatens people, he usually means it. I see no reason to believe he was kidding… that was a threat, not a wink and a nod."

In the end, credit goes to Americans who are resisting Trump. In my book, From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire, I devoted a chapter to how people can fight back against bullying in the workplace. The most important thing to know is not to try to do it alone. You need allies who will support you and back you up. Today the American people and the caring members of Congress teamed up to resist the gutting of the ACA. None of the bullying made a difference.  Perhaps Press Secretary Sean Spicer put it best when he told the press, “At the end of the day, you can’t force somebody to do something. At the end of the day, this isn’t a dictatorship.”

Let’s hold him to that. This is just one victory, but resisting tyranny is never a race—it’s a marathon. Rest up. We have a lot more work to do.

Photo credit: Associated Press

How NOT to Fix Workplace Culture

In February I wrote about the reports of sexual harassment at Uber and how CEO Travis Kalanick had created a culture that promoted this sort of behavior. However, I was enthused to hear that high-profile board member Arianna Huffington was stepping in and vowed to make sure that Uber would no longer be at the mercy of “brilliant jerks.”

Sadly, my rejoicing was premature. Huffington told CNN today that she and the head of human resources at Uber had spoken to hundreds of women at the company and they had found only “a few bad apples” but “this is not a systemic problem,” she said.

This is an amazingly shortsighted. Employees who work for bullies are highly unlikely to confide anything in the HR department, which is generally seen as being on the side of management. Nor are they likely to confide in a celebrity whose chief goal is damage control. An independent investigative team should have been called in that could guarantee anonymity for the people with whom they spoke. It’s already been shown that HR failed the young woman who reported her experiences on her personal blog, which went viral.

The fact that Huffington reported all of this on national television brings home how self-serving this report was. Even if, as Huffington indicated, Kalanick has “evolved,” and Uber does hire a chief operating officer to help Kalanick run the company, it is naïve to assume that this would do anything to change behavior is ingrained in the workplace culture.

It is perhaps ironic that this report dropped the day after the sitting president of the United States was proven to be a liar. I would imagine that the employees of Uber are like the rest of America—they have no idea who in power they can trust.

Credit: Wikimedia Commons

Death in the Family

I have gone through many emotions since the last election. Last night, after listening to Press Secretary Sean Spicer desperately defend his boss, it suddenly hit me: I am going through a stage of mourning.  I lost my father when I was 26 and I now feel a similar enormous loss, but this time the loss is one of confidence. We cannot believe the person who acts as the American paterfamilias, the person we look up to protect and defend the Constitution of the most powerful nation on earth. 

Spicer was on television yesterday trying to walk back Trump’s accusation of the Obama administration wire tapping Trump Tower during the election. This is just the latest conspiracy theory trotted out by the Commander in Chief. Lest we think this is just the prattling of a warped mind, the increase of conspiracy theories in the news cycle is a reason for alarm. Ivan Krastev discusses this in his op-ed, “The Rise of the Paranoid Citizen,” in the New York Times.

“Conspiracy theories disempower people. In a worldview shaped by conspiracy theories, political leaders can get away with making bad decisions by simply blaming invisible, putatively powerful enemies conspiring against them. What makes conspiracy-theory politics more dangerous than ideological politics (and lest we forget, the 20th century showcased just how deadly extreme ideologies can be) is that conspiracy theories can be dazzling in explaining what has happened and who should be blamed. But they lack any kind of vision for the future or any claim about what kind of world we want to live in,” Krastev writes.

If that isn’t worrisome enough, Trump’s other actions continue to make sure that our respect for his office remains moribund. Certainly cutting programs that provide food to hungry schoolchildren and seniors has done no good for our confidence in him as a caring leader—especially when his wife cheerfully pretends to eat diamond jewelry on the cover of—wait for it—Vanity Fair Mexico.

I feel a tremendous loss. My only comfort is that I’m not mourning alone.

Photo credit: BIGSTOCK 

Is America Becoming a Dictatorship?

There’s a lot of hyperbole being tossed around these days to describe the current unprecedented assault on American democracy from the Trump administration. But how do we really know what to believe? What is the benchmark that will tell us when an aspiring authoritarian president has tipped us over into a dictatorial culture?

I define a dictatorial culture as one that strictly enforces control over its citizens or employees. Bullies thrive in this culture and are considered heroes. People under such a regime live and work in fear. Dictatorial cultures have a severe emotional and psychological impact on human behavior and people often change their behavior to survive—rationalizing, blame and denial become coping mechanisms while under assault.  According to Leon Festinger in A Theory of Cognitive Dissonance, “people can be highly impressionable and obedient when provided with a legitimized ideology and social and institutional support, especially when it is done through coercive means by and authority.”

Signs of a dictatorial culture include:

·       Bullying is a means of survival and advancement

·       Blind obedience is expected

·       The boss is not told what needs to be heard

·       People who “suck up” are favored

·       When things go wrong, employees are blamed and punished

·       Innovation, loyalty and goodwill are nonexistent

·       There is little transparency and an obsession with secrecy

Fortunately, there is something that can be done when you find yourself under a dictatorial culture, which I discuss in my book, From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire.

Continuing this three-part series, I will also discuss living in disjointed and stable cultures, how to recognize them, and what they mean for our future.

Illustration credit: BIGSTOCK 

Challenging the Bully

While there have been plenty of voices from the left resisting the inner workings of the Trump administration and calling out wrongdoing as it happens, the right has been conspicuously quiet—except for U.S. Senators John McCain and Lindsey Graham. Their principled stance in seeking the truth and standing against party loyalists is why they are our Revolutionists of the Week.

McCain was recently on State of the Union on CNN discussing Trump’s groundless wiretapping allegations against former President Barack Obama. He wasn’t about to let the sitting president off easy. “All [Trump] has to do is pick up the phone, call the director of the CIA, director of national intelligence and say, ‘OK, what happened?’” McCain told host Jake Tapper.

Investigating Trump’s ties with Russia is also very much on McCain’s mind. "There's a lot of aspects of this whole relationship with Russia and (Russian President) Vladimir Putin that requires further scrutiny, and so far, I don't think the American people have gotten all the answers," McCain said. "In fact, I think there's a lot more shoes to drop from this centipede."

Sen. Lindsey Graham has also been keen on getting to the truth. He told CNN that he’s growing more concerned about what is beginning to be known as “Russia-gate.”

“If there's not a criminal investigation of the Trump ties to Russia, I think the country needs to know it. Congress needs to know it, and [FBI Director James Comey] has never promised to answer that question," Graham said. 

The two senators have been in accord before. On January 29, when Trump issued the now infamous ban on travelers from seven countries, they jointly issued a statement that read in part:

“Our government has a responsibility to defend our borders, but we must do so in a way that makes us safer and upholds all that is decent and exceptional about our nation.” It went on to point out that the hasty executive order was done with little to no consultation with the departments of State, Defense, Justice or Homeland Security. In addition to harming people who we should be helping, it could have unintended consequences.

“Our most important allies in the fight against ISIL are the vast majority of Muslims who reject its apocalyptic ideology of hatred. This executive order sends a signal, intended or not, that America does not want Muslims coming into our country. That is why we fear this executive order may do more to help terrorist recruitment than improve our security,” they wrote.

The author J.K. Rowling once observed in one of her novels that it takes a great deal of courage to stand up to your enemies, but even more to stand up to those you think of as friends. I applaud McCain and Graham for modeling revolutionist spirit from the other side of the aisle and hope more of their Republican colleagues find the strength to join them. Nothing less than democracy is at stake.

Andrew Faas is the author of From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire,

Photo credit: The Daily Beast

Bridgewater Associates: Radical Transparency or The Emperor has No Clothes?

Just how radical is the “transparency” at Bridgewater Associates? The huge hedge fund gathered quite a bit of negative press after an employee filed a complaint with the Connecticut Commission on Human Rights and Opportunities about the firm’s culture of constant video surveillance and recording all meetings. Matters were further compounded by a filing by the National Labor Relations Board, which revealed some of the behind-the-scenes workings of the firm, which seemed to include a fair amount of humiliation and occasional harassment.

At the New Work Summit conference sponsored by the New York Times, Bridgewater founder Ray Dalio described the culture of his organization as being like a nudist camp: “…it’s very awkward. There has to be getting over the emotional reaction,” he said.

As an expert in cultural transformations in the workplace, I see a cutthroat culture where employees have license to discredit one another as one is pitted against the other. If the New York Times statement that one-third of their hires leave within two years is accurate, they either do a terrible job of hiring people or it’s a horrible job—or perhaps both.

Adam Grant in his book, The Originals, highlights Bridgewater as having a “commitment” culture where “the secret is promoting original ideas.” This is great in theory but has a dark side when applied without parameters that reinforce civility.  As I discuss in my book, From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire, employees’ behavior is rooted in the workplace culture that surrounds them. As Oscar Wilde said, it’s the prisons, not the prisoners, which need reformation.

I’ve written recently about how Uber CEO Travis Kalanick who reeling under allegations needs to change the way he leads. The behavior of his firm reflects the culture he created. This is true of all CEOs, although sadly neither Kalanick nor Dalio seem to grasp this.

Photo credit: Business Insider

Why is Trump Hiding?

And now the American president has gone into hiding. It certainly does nothing to help his credibility or to dispel concerns about what is swiftly becoming known as Russia-gate.

When I counsel senior executives who need to restore their reputations after credibility issues, I suggest that they come clean, tell their story and engage with employees, boards, stockholders and the public. Donald Trump is doing the exact opposite. He continues to create a deficit in the trust factor as he lashes out and destroys his own credibility with accusations and unhinged tweets late at night.

Here’s a radical idea for Trump if he truly wants to restore his credibility with the American people: release his tax returns. To do any less, and to continue to try to distract us with lunatic theories, claims of facts being fiction, and a shoddy rush to legislation, implies he truly has something to hide.

It also makes us wonder about those who seem to be following in Trump’s footsteps. Why isn’t Speaker of the House Paul Ryan doing his job and ordering a deep investigation into the mounting ties with Russia? Could he be complicit? And how about the invisible Secretary of State, Rex Tillerson? Why does he refuse to allow press before, during or after a State Department trip? Journalists were shocked when he refused to allow any coverage of his forthcoming trip to Asia.

As I’ve predicted before, based on my study of workplace dynamics that I discuss in my book, From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire, it’s clear what Trump will do next. Like most bullies, he will do anything and everything to hold onto, and even expand, his power and control. The more he’s challenged, the more he will push back. Therefore we need to be relentless in demanding investigations and fighting to replace the oligarchs in power. To do any less is to allow the wave of nationalism that former President Bill Clinton recently warned us about to overtake us and destroy democracy. 

Photo credit: BIGSTOCK

A License to Exploit

The Trump administration seems to be taking a page out of the illusionist’s handbook as the president sends outrageous middle-of-the-night tweets about his predecessor to distract us from dismantling protections for American workers. The latest don’t-blink-or-you’ll-miss-it tactic was Congress lifting President Barack Obama’s executive order called the Fair Play and Safe Workplaces rule that kept companies with poor safety records from competing for government contracts if they didn’t agree to fix their problems first. This may seem like a sane provision to ensure the kind of psychologically healthy, safe and fair workplaces I wrote about in From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire. However, most Republicans in Congress didn’t agree—the executive order was overturned 49 to 48. It seems fairly certain that Trump will sign the repeal.

It’s additionally unsettling that Congress used the rarely invoked 1996 Congressional Review Act to eliminate it, meaning that it can be revoked with a simple majority vote and can’t be reinstated by executive order by another president—to be reinstated it would have to be passed by Congress as a law.

There’s no doubt why the Fair Play and Safe Workplaces rule was necessary. According to a staff report from the office of Sen. Elizabeth Warren (D-MA), 66 of the government’s 100 largest contractors have violated federal wage and hour laws. In addition, a third of the largest OSHA penalties have been imposed on federal contractors. This affects a huge number of employees: The Washington Post estimates that companies with federal contracts employ 1 in 5 American workers. Clearly by fulfilling the wish list of private interests Congress has granted an open license to exploit working Americans—the very people Trump promised to champion while on the campaign trail.

And all of this is being done at breakneck speed and deflected by sleight of hand. What’s the rush? I suspect Trump and the Republicans are hurrying to fulfill their agenda before the American people rise up and put them out of power. We can only hope that happens before truly serious damage is done.

Photo credit: BIGSTOCK

On International Women’s Day: Female Marines Attacked by the Corps

In honor of International Women’s Day, the organizers of the Women’s March called for a general women’s strike to create A Day Without a Woman. I heartily endorse this and hope if you’re a woman reading this you were able to participate in some sort of meaningful action—because there is still so much work that needs to be done to support women. It is clear that despite all the editorials, articles, awareness seminars, diversity training workshops and conferences that rights for women are still sorely lacking. Look no further than the U.S. Marine Corps, which is currently being rocked by its latest scandal—private photos of female Marines shared without their consent by former partners or stolen outright—and being posted with vulgar comments in a secret online Facebook group.

The veterans and active duty members of Marines United posted hundreds of photos of female Marines in varying stages of dress and undress and included their names, ranks, social media handles and where they were stationed. Not only were these actions unconscionable against the mothers, wives, daughters and sisters who serve beside them, it also strikes a deep blow against the cohesion and camaraderie of the Marine Corps. As Thomas Brennan, the Marine veteran who founded the nonprofit news site The War Horse, which broke the story, told the New York Times: “We are hurting other Marines.”

Sadly, this attitude is not surprising. In my research on workplace dynamics, and in my book, From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire, I have observed that you cannot reform a culture by overlaying it with a diversity program or forcing managers to attend sexual harassment seminars. Systemic change only happens from the top down and requires total integration into workplace culture. The Marines are particularly resistant to this due to their cultural conversation of being “rough and tumble” and having no leadership from the top to model better behavior. Sadly, this won’t be happening any time soon. The current resident of the White House is known for his complete disdain for women and his blatant predatory braggadocio.

However, there is someone who is fighting on—Senator Kirsten Gillibrand (D-NY). In 2013 she reintroduced the Military Justice Improvement Act (MIJA) into the Senate, but sadly lacked the 60 votes needed for it to pass in 2016. The bill was designed to protect victims who report sexual assault from being retaliated against by their peers or commanders.

While it would greatly help servicewomen, especially female Marines who despite constituting the smallest percentage of any branch of the service (7 percent) report the greatest number of sexual assaults, it would help men as well. According to the U.S. Department of Defense, more than 10,000 men a year are sexually assaulted in the military. Unsurprisingly, only about 13 percent report it, compared to 39 percent of women. Samantha Bee did an excellent report on the MIJA and why it’s so desperately needed on her show, Full Frontal:

As the Women’s March and today’s general strike shows, women have had enough and are taking matters into their own hands, but we have to do our part. Until violators like the men of Marines United are routinely disciplined with dishonorable discharges for posting stolen nude photos, alleged rapists are tried for sexual assault, and violent and vulgar language is no longer condoned within the ranks—nothing will change.

Photo credit: U.S. Marine Corps

Have Industry Leaders Earned the Right to Self Regulate?

It used to be called letting the inmates run the asylum—business insiders are now putting in requests to the White House to have different regulatory policies overturned. Trump strategist Steve Bannon has described this as “the deconstruction of the administrative state.”


In a March 5 article in the New York Times, “Leashes Come Off Wall Street, Gun Sellers, Polluters and More,” Eric Lipton and Binyamin Appelbaum reveal how telecomm giants will no longer have to protect customers from having their personal information hacked, the big banks won’t need to require extra fees against high-risk trades, and people with severe mental health issues will be free to purchase guns. These changes and many are part of “one of the most significant shifts in regulatory policy in recent decades,” they write.

Reviewing regulations and policies is necessary to ensure that they are still relevant and that they provide protections against the abuse of power, corruption and the erosion of human rights. Business interests must also be taken into account and must be addressed when regulations create unfair competitive advantages and restrain growth and performance. But what we are witnessing isn’t a thoughtful balance with which other administrations have struggled, but the wholesale elimination and gutting of regulatory safeguards.

Last year I posted 150 blogs, the majority of which focused on the abuse of power, control, corruption and scandals in every sector in our society. One of the notable exceptions was my blog post about how well Mary Barra, the CEO of General Motors, handled the emission switch scandal. Sadly, the reason I haven't written more positive stories is because there are so few to report on. Because of this, I assert that there is too little evidence of corporations with a record of balancing social conscience with business objectives for organizational leaders to have earned the right to self-regulate. Taking the leash off without a thoughtful review is irresponsible and dangerous.

Photo credit: Wikipedia Commons