Abuse Charges Against Australian Cardinal Points to Disjointed Culture

There’s a reason why I used the Catholic Church as an example of disjointed workplace culture in my book, From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire. A disjointed culture is typified by a hierarchical and bureaucratic culture that tries to accommodate everyone. In a disjointed culture process is substituted for purpose, regional employees work in silos, there are few checks and balances, and bullies can operate freely.

Yesterday’s news that Australian Cardinal George Pell, Prefect of the Secretariat for the Economy at the Vatican, has been charged with sexual assault should open up a serious look at not just at the allegations, but more importantly at Pope Francis’s actions when it comes to charges of sexual abuse. It’s extremely alarming that Pell wasn’t thoroughly investigated before being elevated to cardinal. Given this continuing lapse in judgment, the Church shouldn’t dispense any kind of moral authority until it cleans up its own house. Small wonder that congregations are shrinking along with the Church’s ability to attract and retain candidates for the priesthood.

Photo credit: News.com.au

The James Comey Guide for Bullied Employees and Whistleblowers

As an expert in workplace dynamics, I was struck by how today’s Senate Intelligence Committee hearing with former FBI Director James Comey was really an issue aboutworkplace wrongdoing and a bully boss. While a few of the senators asked pointed questions about the Russian investigation and, perhaps in the effort of obfuscation, Hillary Clinton, the questions centered on why Comey was fired.  Comey’s answers really made me sit up and take notice—they were a master class in what to do when dealing with a bully or the need to become a whistleblower.

1. Trust Your Instincts

When Donald Trump sent the attorney general and the vice president out of the Oval Office in order to talk privately to Comey, red flags popped up in Comey’s head. Additional concerns were raised when Trump changed the reason he had fired the FBI director. This is where the skills of emotional intelligence are vital—understanding the mood and tenor of a situation will let you know when to be on your guard.

2. Keep a Paper Trail

Given the red flags and his solo meeting with Trump, Comey felt compelled to keep a detailed account of every interaction they had. This was unnecessary under presidents Barack Obama and George W. Bush, who only spoke to Comey on rare occasions and never improperly. Because he kept a paper trail, investigators can now use the documents to get to the truth.

3. Try Not to Be Alone with the Bully Boss

It‘s important to have witnesses when malfeasance happens. Comey knew that Trump’s request to have a meeting alone was highly improper and went to great lengths to keep it from happening again. This is also why he celebrated the idea that there might be tapes.

4. Go to Independent Investigators Outside Your Company

Comey gave the detailed memos he wrote to Justice Department special counsel Robert Mueller III for his investigation for a good reason. According to the New York Times: “I woke up in the middle of the night on Monday night, ‘cause it didn’t dawn on me originally that there might be corroboration for our conversation; there might be a tape,” Mr. Comey said, referring to May 15. “And my judgment was I needed to get that out in the public square so I asked a friend of mine to share the content of the memo with a reporter. Didn’t do it myself for a variety of reasons but I asked him to because I thought that might prompt the appointment of a special counsel. So I asked a close friend of mine to do it.”

For more information about dealing with bully bosses and protecting yourself if you need to become a whistleblower, please read my book, From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire.

Photo credit: CNN

Issues at Uber Debunks Study that Social Responsibility is Bad for Business

It’s time for Uber to move out of the line of fire or risk losing the company. There’s a reason that I used that phrase in the title of my book, From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire. Too often when companies install a culture of bullying and personal harassment they need to get rid of the bullies at the top in order to survive. 

Uber has given me no end of issues to write about recently and today isn’t any exception; the New York Times reports that 20 employees have been fired following a sexual harassment investigation. The outside law firm Perkins Coie was hired to look into 215 allegations of harassment, discrimination and bullying and found reason to take action in 58 cases. According to the Times, former U.S. Attorney General Eric Holder is also looking into workplace culture as part of a larger investigation.

When you add these firings to the massive exodus of top executives, including the company president, the heads of finance and product, the East Coast general manager and high-level engineers, Uber begins to look like a car wreck. This news follows shocking revelations about sexual harassment revealed by a former female engineer and the suicide of an African-American engineer.

Uber’s troubles directly contradicts studies such as the one conducted by Florida Atlantic University College of Business that report corporate social responsibility as bad for shareholders. Consistent malfeasance and bullying in the workplace doesn’t seem to be doing much to bolster Uber. Isn’t it time to set aside the teachings of Milton Friedman and Harvard Business School that only shareholders count and start building psychologically healthy, safe, fair and productive workplaces?

Illustration credit: MMM

When the Director of Education is the Bully-in-Chief

What recourse do parents and educators have when the school board’s director of education is the chief bully? That was the dilemma faced by parents in the York School District located north of Toronto. After a parent was the target of a racial slur by a former trustee a provincial investigation found that the school district was guilty of an astonishing number of violations, including:

·       ignoring the incident of racism,

·       using public funds for international travel that didn’t benefit the schools,

·       more allegations of racism and Islamophobia,

·       covert deal making among board members for their own purposes,

·       a lack of evaluation process for the director, who insisted on a “contract for life,”

·       and spying on team members by sending their laptops for forensic testing.

In yesterday’s post I urged potential whistleblowers to seek an external auditor for serious internal issues and this is wisely what happened in this case. Education Minister Mitzie Hunter appointed two independent investigators to review what was going on in the school district including going through more than 280 emails and interviewing 140 people. Their report was a scathing indictment of the board’s behavior, which generated 22 directives and the failure to do so would mean a formal investigation of the board—one step from being taken over by a provincial supervisor, according to writer Caroline Alphonso at the Globe and Mail.

The chief bully behind all of this was Director of Education J. Philip Parappally. The fearful and threatening environment he created caused staff members to spy on one another and compete for rewards based on favoritism. Parents also pointed out that incidents of racism were ignored after Parappally was hired.  Not atypically, Parappally himself would only concede that the board recognized areas for improvement.

It’s shameful that this became such a toxic culture of fear and intimidation that it requires outside intervention, but this isn’t unusual when the person in leadership is the cause of much of the misery.

Photo credit: Toronto Star

How NOT to Fix Workplace Culture

In February I wrote about the reports of sexual harassment at Uber and how CEO Travis Kalanick had created a culture that promoted this sort of behavior. However, I was enthused to hear that high-profile board member Arianna Huffington was stepping in and vowed to make sure that Uber would no longer be at the mercy of “brilliant jerks.”

Sadly, my rejoicing was premature. Huffington told CNN today that she and the head of human resources at Uber had spoken to hundreds of women at the company and they had found only “a few bad apples” but “this is not a systemic problem,” she said.

This is an amazingly shortsighted. Employees who work for bullies are highly unlikely to confide anything in the HR department, which is generally seen as being on the side of management. Nor are they likely to confide in a celebrity whose chief goal is damage control. An independent investigative team should have been called in that could guarantee anonymity for the people with whom they spoke. It’s already been shown that HR failed the young woman who reported her experiences on her personal blog, which went viral.

The fact that Huffington reported all of this on national television brings home how self-serving this report was. Even if, as Huffington indicated, Kalanick has “evolved,” and Uber does hire a chief operating officer to help Kalanick run the company, it is naïve to assume that this would do anything to change behavior is ingrained in the workplace culture.

It is perhaps ironic that this report dropped the day after the sitting president of the United States was proven to be a liar. I would imagine that the employees of Uber are like the rest of America—they have no idea who in power they can trust.

Credit: Wikimedia Commons