Blog Post

Much More Than a ‘So Called Judge’: Our Revolutionist of the Week

The jurist who Donald Trump sneered at as a “so called judge” after he issued a temporary restraining order on Trump’s immigration ban is this week’s Revolutionist of the Week. Judge James L. Robart of the Federal District Court in Seattle is a highly respected mainstream judge who was appointed by President George W. Bush and confirmed in a 99-0 vote in the Senate. This is the most positive endorsement any nominee can receive—and it happened during the contentious Bush years. His peers agree with those who confirmed him: he’s been called a “judge’s judge” by the lawyers who have come before him and is known for his keen intelligence and even temper according to Michael D. McKay, an active Republican and former United States attorney. Another former U.S. attorney described him as “strict” and absolutely committed to the independence of the judiciary branch of government.

It’s telling that Trump took the judge’s action so personally. Judge Robart’s ruling had nothing to do with the legality of Trump’s executive order, but rather he had to decide whether the people Trump banned had an excellent legal case in their favor, if affected individuals would suffer irreparable harm, and if the ban was against the public interest.  Clearly Judge Robart ascertained that the answer was “yes” to all three questions.

So why did Trump attack such a respected judge? Once again, Trump’s true colors as a bully are showing. In my book, From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire, I devoted an entire chapter to describing the characteristics of a bully boss—and these characteristics are modeled by Trump on an almost hourly basis, validating my findings.  I take no pleasure in this though. When the president disrespects a most respected jurist this way, he continues to put democracy at risk. 

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Canadian Generosity Can Inspire Americans to Resist Authority

 I am an immigrant to Canada from The Netherlands, and cannot be more proud of my adopted country and its whole-hearted embrace of Syrian refugees and pride in being a multicultural nation.

I’m also a part-time resident of the United States and based on numerous discussions I have had with many Americans, as well observing the protests and reading sources from honest journalism, I believe the majority in the U.S. are more like Canadians than not.

In the research I have done in workplace dynamics, I have come to understand how people become entrapped in an authoritarian culture. Stanley Milgram, in the Perils of Obedience put it so well when he wrote, "...ordinary people, simply doing their jobs, and without any particular hostility on their part, can become agents in a terrible destructive process. Moreover, even when the destructive effects of their work become patently clear, and are asked to carry out actions incompatible with fundamental standards of mortality, relatively few people have the resources needed to resist authority."

This is why it is so critical for people to unite against the shift to totalitarianism. My new book From Bully to Bull's-Eye: Move Your Organization Out of the Line of Fire  directly addresses how everyone can provide leadership as described by Mohandes K. Gandhi when he declared,  "It is possible for a single individual to defy the whole might of an unjust empire to save his honor, his religion, his soul and lay the foundation for that empire's fall or its regeneration."

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Bully Boss Held Accountable in Employee’s Suicide

There’s no question about it—bullying kills—and we finally have a case where there might be justice. The jury during a coroner’s inquest in Fayette, Ohio, found that the suicide of a 17-year-old high school student was due to involuntary manslaughter principally caused by the bullying of his manager at Dairy Queen. While this is not a conviction, the manager has been arrested and the case now goes to the judge to determine whether full charges will be filed. As I’ve long advocated, people who bully must be held accountable.

This is a deeply important issue, which is why I dedicated an entire chapter of my book, From Bully to Bull’s-Eye, to “Costs, Liabilities and Deadly Consequences” of bullying.  According to a Harvard study, more than 120,000 deaths per year may be attributable to workplace stress. The damage done by bullies to their victims can lead to depression, anxiety, post traumatic stress disorder and suicide. Suicide, which is too often euphemistically called “sudden death” in newspaper death notices to avoid public stigma, should be called what it is. I personally consider suicide brought on bullying to be murder.

Creating psychologically healthy, safe and fair workplaces is imperative to preventing this sort of tragedy, but equally important is being present for anyone who is being bullied. Victims often feel as though they are alone and there is no way out of their pain. For this reason, family, friends and even bystanders play a critical role. If you see someone struggling ask, “How can I help?”

If you are the one who is struggling please reach out to someone you trust. If you don’t have someone, please call one of the excellent organizations below. They will also help friends figure out how to help you. And remember, you’re not alone.

The Trevor Project Lifeline: 866-488-7386

National Suicide Prevention Lifeline: 800-273-8255

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Trump’s Stand on Immigration Jeopardizes the Labor Market

Donald Trump’s recent decision on immigration, besides being a human rights nightmare, makes one thing very clear—he understands very little about attracting and retaining talent.  In this article by Jeffrey Sparshott in the Wall Street Journal, the author discusses how small businesses are spending more money than ever to find and train skilled workers. One of the ways we fill this need is attracting talent from overseas to fill highly skilled labor needs, which is why Trump’s cruel ban on Muslim immigration jeopardizes the U.S. economy. Forbes points out the very real brain drain caused by this policy and Scientific American reports that thousands of physicians and medical students banned by this executive order and may leave hospitals without staffs. Affected technologists and scientists could easily go to Canada, Europe—or even China—instead; top talent is in high demand. As I discuss in my new book, From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire, the need to attract and retain talent should be one of the driving factors in creating psychologically healthy, safe and fair workplaces. Trump’s policies do the exact opposite.  

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What Depression Feels Like When it Doesn't Happen to You

By Catherine Faas

 Depression, anxiety, self-medication — these are things I know well. The conditions are not mine, but they are ever-present in my life. Whether you’re a child, a partner, a sibling, a parent, or a friend of someone struggling to cope with a mental illness, your life can be as upside down as theirs. At times, I’d argue it can feel worse.

When someone close to you is suffering, you feel it twice. The first time is through empathy. This is sometimes preceded by confusion, research, and diagnosis, if you were involved in that process. Your heart breaks for the person you love because you don’t want them to suffer. You try to be there, check in, dip your toes into the darkness as much as you can, or as much as they’ll allow. You read books, share links to helpful articles. You try to keep the household a calm space. You have a good talk, you help them pick up their prescriptions, you Google side-effects. You’re relieved you have an answer. You grab their hand, ready to take on this disease together.

 It hasn’t really hit you yet, I promise.

The second time you feel it is the last time you’ll feel it, and here’s the thing you’re not supposed to say and certainly no one wants to hear. It lasts forever. Some days you feel it like an itch or a paper cut, and other days it’s more like the weight of a truck pinned firmly against your chest. A weight that lays you on the cold bathroom tile at four in the morning because it’s the only time you can cry and scream into a towel without upsetting anyone.

That’s what no one tells you when you’re playing the supportive role. The doctor never turns to you and says, “Buckle up, because this is going to be extraordinarily hard for you, too.”

What is that weight exactly? It creeps up on you from a manageable place. You decide it’s not that big of a deal that they regularly fall asleep at 8 p.m. You tell yourself they don’t mean the awful things they say to you in fits of anger because they always apologize later. You make excuses for them when they break plans and promises. After all, they’re the one struggling. You say to yourself, this is the least you can do. This isn’t about you.

But it is about you. It has to be, or you’re not helping anyone. And those manageable issues can turn into an ugly manipulation if not kept in check.

Novice mental illness patient plus novice support system can equal a legitimate nightmare. Neither party knows what they’re doing. The patient cautiously tries to find a combination of treatments that work through trial and error. Sometimes they get frustrated and see how much they can get away with because it can be easier to self-medicate and give in to depression than to fight it. The supporter fumbles to navigate setting much-needed boundaries because this new world is full of different rules they don’t yet understand. And, oh, the guilt you encounter when sticking to those boundaries.

It’s a puzzle with no corner pieces to guide you. It’s a high-stakes, no harness tightrope walk you think you’ll never complete. And you’re so alone. Unlike other medical conditions, mental illness isn’t an issue many people feel comfortable rallying around (yet). Resources, especially for those without solid benefits? Limited. Shame, hurt, and fear? Unlimited.

Sometimes, in instances of self-medication, you uncover lies. You bear witness to hard falls from sobriety. The once solid parts of your relationship begin to deteriorate and are made worse by the smaller daily blows that can easily knock the wind out of you without a moment’s notice. There’s gaslighting. When things don’t add up, you’re told that you’re crazy for putting the pieces together. And what’s worse, you start to believe it.

(Pro tip: where there’s smoke, there’s usually fire. Never, under any circumstances, lose the telephone line from your gut to your brain. The heart will try to snip the cord. You can’t allow it.)

If you get to that place, the disease becomes all-consuming. You are frozen in place, stung by pain and worry with no clear direction home. In the worst of times, I felt like I was free falling every day from the point I left them in the morning until I returned from the work day and they were home, if they came home. It wasn’t always pleasant, but it was one less uncertainty I had to endure after checking the car mileage, card transactions, and the house for evidence of lies.

Whether you’re bound to this person by marriage, familial ties, or friendship, it’s a desperate place to be. And it doesn’t matter which aspect of the situation is upsetting you the most. You will hit a breaking point, and it will collapse you. But after it collapses you, it can liberate you.

It took me years to get here. I’m fairly certain I did everything wrong along the way. I sometimes made things harder than they should have been. I was selfish when I didn’t have to be. I felt bad for myself for a long time, and I carried a sick anger for much longer. The situation broke me, but then I made a choice.

Through therapy, I learned I couldn’t control another human’s behavior. It’s a simple notion — a fact, really. But when you’re in the thick fog, it’s the furthest fact from your sightlines. I could only control me. I had to find a way to let go. I knew I couldn’t do it alone, so I enrolled in fitness classes, online courses, and made commitments I couldn’t break that would force me to focus my attention — and sometimes my body itself — away from problems at home.

All those healthy interactions, though uncomfortable at first, began to feel good in their distracting glory. In pouring myself into positive activities, I found a way to remember who I am, what I enjoy, and what I can do. I could be happy — a thought that hadn’t occurred to me in months.

Then, a wonderful, confusing thing happened. The more I made myself happy, the less patience I had for the things that didn’t. Conversations and behaviors I didn’t agree with at home were immediately, and politely, shut down. I couldn’t be shook because I stopped taking responsibility for anything that wasn’t of my direct doing. I stopped being a punching bag the minute I started hitting a real one. I found sure footing in my boundaries, the guilt subsided, and I liked the person looking back at me in the mirror. (This sounds so breezy, I assure you this process wasn’t.)

I loved them, but was unwilling to continue fighting if they were going to sit on the sidelines. I meant it. And several times I exercised that truth. I remember walking myself home from a party after being lied to. Old me would have stayed, choking back tears, because I was too afraid of what would happen to them if I left. New me stood my ground, walked out the door, and cried big, full beads that froze to my face the whole way home. I couldn’t tell if they were tears of sadness or pride, probably both. If they didn’t get home that night, it wouldn’t have been my fault. And I slept alone that night, but I slept soundly.

Day after day, I did more of the same. I slowly noticed them coming home when they said they’d be there. They began answering their phone and replying to texts within reasonable timeframes. They asked if I’d join them on a walk and held my hand. They rolled over one morning and hugged me without prompting and it felt as though I was weightless. They had returned to me slowly in these microscopic but massive strides.

They still falter, but it finally feels like we’re a team. It’s not always easy, but it’s a lot less hard today than it was last week, and the week before that — for them, and for me. We go full days now without feeling any darkness in the room. Each day without shadows is a victory we celebrate.

Once I saw it could still be what I hoped it would, I made the choice to stay. I’m so glad now that I hung on, though looking back I’m unsure how I made it through to the other side. I’m proud of him, proud of me, proud of us.

I sometimes still have my doubts. Nothing is for certain — least of all in life with mental illness.

CATHERINE FAAS is the social media lead and digital content producer for the National Hockey League Players Association

CEO as Revolutionist: Starbuck's Howard Schultz

This week’s Revolutionist of the Week is Starbucks CEO Howard Schultz. Schultz has gone above and beyond to protect his employees in the wake of the current executive order to ban Muslims and decisions against the Affordable Care Act by the Trump administration.

Schultz declared that Starbucks will hire 10,000 refugees in 75 countries, beginning in the United States with individuals who served with U.S. troops as interpreters and support personnel. He also said that any Starbucks employee who loses their ACA medical coverage will be able to return to health insurance through Starbucks. I applaud Schultz for leading a company that is not just a psychologically healthy, safe and fair workplace with a stable culture, but one that is accountable to its employees as well as customers and the community at large.

Speaking of accountability, Dallas accountability expert Greg Bustin is holding his annual “Best & Worst in Accountability Survey” based on events that occurred throughout the year. It’s your chance to vote for the companies that did the right thing in 2016—and those that did not. Highlighting leaders and businesses that did the best and the worst helps keep them accountable. 

Credit: Getty Images/Bloomberg

When the Bully-in-Chief Directly Affects Your Workplace

When Donald Trump won the Republican nomination, I hoped that my work to create psychologically healthy, safe and fair workplaces and end adult bullying wouldn’t have to be applied to the highest office in the land. But now we find ourselves with a chief executive who is forbidding the sharing of data from the National Park Service, the USDA and the Environmental Protection Agency. This is bullying in the extreme.

When I began my work on adult bullying, it was received with skepticism. Now it is suddenly starting to resonate with those skeptics who find themselves living in fear because their rights and privileges are being targeted by the Bully-in-Chief. The only good news is that Trump is doubling down on revealing who he is and what he stands for—himself. This is good news because it should encourage our elected representatives to reinforce the fragile checks and balances that are required to ensure the integrity of democracy. If they don't, the entire world will fall into what I call The Bully’s Trap—the ensnaring of the innocent by creating toxic circumstances in which they incriminate themselves.

Stanley Milgram in "Obedience to Authority" wrote, "... ordinary people simply doing their jobs, and without any particular hostility on their part, can become agents in a terrible disruptive process. Moreover, even when the destructive effects of their work become patently clear, and they are asked to carry out actions incompatible with fundamental standards of morality, relatively few people have the resources needed to resist authority." 

We are witnessing this disruptive process in real time in prime time. It has never been more urgent for us to understand how bullies function to inform our response. 

Credit: Ron Niebrugge

Can Wells Fargo’s New Plan Save the Day?

Based on research I have done in workplace dynamics, how employees are assessed is the single biggest determiner of an organization’s culture. Wells Fargo provides a classic case study, validating this assertion.

In my book From Bully to Bull's-Eye I describe how performance management systems can either motivate people to perform to full potential or create toxic environments where people are pitted against each other and or have to resort to unethical and illegal behaviors to meet expectations.

Wells Fargo in rolling out a new plan based on customer experience to replace sales goals, a good step in their initiative to regain the trust of their customers. But to be successful the new plan must be part of an overall initiative.

 The new plan should not be considered a magic bullet, but must be in agreement with everything an organization does, including how it is governed and its structure, decision making, risk management, communication, and intelligence gathering.  All of this determines the outcome of value exchanges with various stakeholders and aligns the company with values, beliefs, principles, purpose, visions and initiatives. 

Based on my experience, if Wells Fargo takes the approach I suggest they will regain the trust of their employees first—who will then become positive ambassadors to regain the trust of their customers. In this I wish them the best of luck.

The Revolutionist of the Week: The Marchers

This week's Revolutionist of the Week goes to all of the people who participated in the Women's March.

In my new book, From Bully to Bull's Eye: Move Your Organization out of the Line of Fire (RCJ Press; January 10, 2017) I encourage employees who work in toxic environments to become activists to force cultural transformations, invoking the words of Mohandes K. Gandhi:

"It is possible for a single individual to defy the whole might of an unjust empire to save his honor, his religion, his soul, and lay the foundation for that empire's fall or its regeneration."

The Women's March by all indicators was an incredible success in making people’s voices heard. From my perspective these events are just a beginning. Event organizers have indicated that they will be following up with other events and activities to become what in essence could be a powerful, and much needed, opposition as well as a check and balance to the new administration.

The current opposition parties and checks and balances are very fragile, and cannot be relied on to protect democracy and the hard-fought rights, privileges and core values that clearly are at risk. This void can be filled by the power of positive, effective protests and activism.

Here are my top tips for protest organizers and participants:

·       Be inclusive. What you are embarking on should not become a partisan undertaking. Given the diversity of the people involved, you should recognize that there is diversity in viewpoints and areas of concerns, and to shut these people out, will dilute your effectiveness. Also, realize that many Republicans share your frustrations and concerns; to become truly effective don’t limit your resistance to just the Democratic Party.

·       Define your purpose. Knowing what to fight and what not to fight is critical. Your purpose should be to protect democracy, rights, privileges and core values—not to mention keeping government honest and transparent.

·       Differentiate between dislikes and what is fundamentally wrong. There is no question that most people do not like the fact that Donald Trump is president. To try to unseat him because he is unpopular is not only futile, it is undemocratic. However, if Trump and/or his surrogates were complicit with the Russians in influencing the election, that would be considered fundamentally wrong—even treasonous. If this is not dealt with swiftly and according to the Constitution, then a demand to do so must be fought for with vigor. A recently launched twitter campaign to force Trump to deliver on his promises to release his tax information is an excellent example of positive and effective activism. Trump continues to ignore the demands of the people and give us the finger, as rationalized by senior counselor Kellyanne Conway, “He is not going to release his tax returns. We litigated this all through the election. People didn’t care; they voted for him, and let me make this very clear: most Americans are very focused on what their tax returns will look like while President Trump is in office, not what his look like.”  Forcing Trump to release his returns should put to rest whether he misrepresented to the electorate and his financial relationships with other countries.

·       Challenge “alternative facts.”  This term was coined by Kelly Conway this weekend over the absurd debate about the size of the crowds at the inauguration. By whatever name a lie is a lie is a lie. Bullies are masters of manipulation, deception, deflection, deceit and denial. As an expert in adult bullying, there is no question in my mind that Trump is a bully. Every time he is exposed for using “alternative facts” inundate your members of Congress with calls, letters and social media to force them to hold Trump accountable for his lies.

·       Appreciate that “right makes might.” When you stake your position, make sure that right is on your side. There are many things that Trump will do that you may not like, but they may be things that he has every right to do. Yes, these can be challenged, but at the end of the day unpopular decisions are still his right. The most effective challenge is at the ballot box. Marshal your facts, consult with experts, and form alliances with like-minded groups to make real and lasting change—with right on your side.

·       Pick your battles—not everything is equal. Be viewed as enablers rather than restrainers. A key factor in what we are experiencing was caused by years of polarization and gridlock. Legislators of both parties became restrainers. Part of the reason Trump was elected was to break this gridlock. Adding more gridlock will make you part of the problem, not the solution.

Godspeed. You are on a critically important journey.

Credit: Chicago Tribune

The Measure of the New Administration That Really Counts

Today, Donald Trump was sworn into office as president of the United States.  I was amazed at how his inaugural address was so completely the voice of the bully. “Protection will lead to greater prosperity and strength,” he said.

Later on he said, “At the bedrock of our politics will be a total allegiance to the United States of America, and through our loyalty to our country, we will rediscover our loyalty to each other. When you open your heart to patriotism, there is no room for prejudice.”

A bully wants nothing more than complete, unwavering loyalty. As Greg Sargent wrote in the Washington Post, “The implied subtext here is that if racial or ethnic prejudice continues to exist it Trump’s America, it will be due to the failure of its victims to be sufficiently zealous in their total devotion to country.”

This has made me reflect on something Trump said Thursday: “One thing we’ve learned we have by far the highest IQ of any Cabinet ever assembled.” Setting aside the fact that no one has administered an IQ test to previous Cabinets so we have no metric by which to measure, this may or may not be true. However, one thing is for sure—this president and his team seem to be sadly lacking in EQ. Like most bullies his emotional intelligence continues to be sadly lacking. 

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