How Charming Bullies React to Being Challenged

It’s amazing what gets revealed when a bully is under fire. We’ve seen bluster, braggadocio and bilious rage when Donald Trump feels threatened because bullies can’t accept any sort of challenge. But U.S. Attorney General Jefferson Beauregard Sessions III, who was grilled today by the Senate Intelligence Committee, is no ordinary bully. He’s a folksy charmer, a sub-classification of bully who can be insidiously harmful. Charming bullies show a genial face in public, but don’t hesitate to harm anyone who disagrees or doesn’t conform to their world view. Things get really interesting when their veneer gets stripped away.

U.S. senators Ron Wyden (D-OR), Martin Heinrich (D-NM) and Kamala Harris (D-CA), held Sessions’ feet to the fire during the committee hearing, and, as the temperature rose, so did his temper.

“You are obstructing…and I think your silence speaks volumes,” Heinrich told Sessions after the attorney general continuously refused to answer questions.  

“I would have to say that I have consulted with senior career attorneys in the department,” he countered.

“I suspect you have,” Heinrich shot back.   

Sessions’ bully personality was in even higher reveal when Wyden pointed out that the American people “have had it with stonewalling.” USA Today reports this exchange then occurred:

"Sen. Wyden, I am not stonewalling," Sessions said. "I am following the historic policies of the Department of Justice."

As their exchange continued, Wyden asked about Comey's testimony, in which he said that there were problematic issues with Sessions' recusal from the Russia investigation.

"What are they?" Wyden asked.

At this, Sessions grew visibly agitated.

"Why don't you tell me?" Sessions answered. "There are none, Sen. Wyden. There are none. I can tell you that for absolute certainty. This is a secret innuendo being leaked out there about me, and I don't appreciate it."

But the senator that got Sessions red in the face was Harris, the former California attorney general and prosecutor. It was clear from the start that he didn’t like the fact that she refused to allow him to deflect or prevaricate. As the Los Angeles Times reported:

When Sessions said he didn't recall any conversations with Russian businessmen at the 2016 Republican convention, Harris interrupted again.

“Will you let me qualify it?” he responded in a tone of annoyance. “If I don't qualify it, you'll accuse me of lying. So I need to be correct as best I can. I'm not able to be rushed this fast. It makes me nervous.”

Harris continued to pressure him to answer her question about what policy Sessions was citing when he refused to discuss his conversations with Trump. That’s when McCain interrupted Harris for the second time in two weeks.

“Mr. Chairman, the witness should be allowed to answer the question,” he said. Committee Chair Richard Burr (R-SC) told McCain that he’d handle things, but upheld McCain’s demand.

The relief on Sessions’ face was obvious. 

 Photo credit: ABC News

Will Findings Force Uber’s Kalanick and Michael to Drive Off into the Sunset?

The results of former U.S. Attorney General Eric H. Holder Jr.’s investigation have been released and I applaud the report for recommending that Uber undergo a systemic change. This includes dismissing Senior Vice President of Business Emil Michael, a top lieutenant of CEO Travis Kalanick, and having Kalanick take a three-month leave of absence. According to an article in Sunday’s New York Times, the Uber board has voted unanimously for all of Holder’s recommendations.

As I discuss in my book, From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire, no amount of small-scale changes will fundamentally fix a company as plagued as Uber. The only way to make lasting change is to make a complete shift in how business is conducted and institute the Ethic of Reciprocity as a core value. 

Stripping the misbehaving CEO of a key ally is a step in the right direction, but there must be safeguards in place for the health and well-being of all employees, including the founder. According to the Times article, Kalanick hasn’t taken time off since 2009, not even for an accident that killed his mother and hospitalized his father. How can such a man understand the need for a psychologically healthy, safe and fair workplace? No wonder employees have been driven to the point of suicide.

Will Uber follow the recommendations laid down by Holder and approved by his board? Only time will tell. But one thing is for sure—to ignore these findings could bring the entire company crashing to a halt.

Photo credit: MMM

Understanding Why Targets of Abuse Stay Silent

There was a moment during Thursday’s hearing before the Senate Intelligence Committee when U.S. Rep. Maxine Waters (D-CA) tweeted what was in the mind of every American woman watching: “So Comey told Jeff Sessions he didn't want to be alone with Trump. Women across the country can relate.”

As Bill Cosby stands trial for one of his many sexual assaults, and Bill O’Reilly struggles to remain relevant after being fired by Fox News following sexual harassment revelations, Donald Trump’s predatory behavior seems clearer than ever. In an op-ed in the today’s New York Times, Nicole Serratore lays out exactly how Trump’s behavior played out with former FBI director James Comey.

She wrote: “As I listened to James B. Comey, the former F.B.I. director, tell the Senate Intelligence Committee about his personal meetings and phone calls with President Trump, I was reminded of something: the experience of a woman being harassed by her powerful, predatory boss. There was precisely that sinister air of coercion, of an employee helpless to avoid unsavory contact with an employer who is trying to grab what he wants.”

The parallels are numerous. From whispering in Comey’s ear about how excited he was for them to work together, to the dinner where Comey was surprised to find himself alone with Trump, to pushing everyone out of the Oval Office so they would be undisturbed, all of these behaviors are quite familiar.

Members of the Intelligence Committee even questioned Comey like he was a woman who had been victim of a male predator. As Elle magazine pointed out:

Throughout the hearing, Comey was peppered with questions about why he didn't somehow stop Trump from being a creep. "You're big, you're strong," said Sen. Dianne Feinstein (D-CA). "Why didn't you stop and say, 'Mr. President, this is wrong–I cannot discuss that with you'?" Sen. Roy Blunt (R-MO) argued that "You said [to Attorney General Jeff Sessions], 'I don't want to be in the room with him alone again,' but you continued to talk to him on the phone… Why didn't you say, 'I'm not taking that call?'" Sen. Susan Collins (R-ME) acknowledged that "[The] president never should have cleared the room and he never should have asked you, as you reported, to let it go, to let the investigation go. But I remain puzzled by your response… You could have said, 'Mr. President, this meeting is inappropriate.'"

Perhaps the aspect of behavior that resonates the most with women I’ve spoke with was Comey’s description of trying to keep his face entirely neutral so as to neither anger nor encourage Trump.

This is not to say that men haven’t been prey to manipulative and practiced sexual predators. After all, predatory behavior is really about abusing the balance of power and no one abuses power more than a bully. Given his stature as a white man with prestige and authority, and the lack of distracting salacious elements, perhaps Comey’s experience will help raise awareness of how harassment is always about an abuse of power and an attempt to defame and villainize the victim. And maybe, just maybe, it might help prevent the kind of situations that happened at Fox News.

Andrew Faas is the author of From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire.

Photo credit: New York Times/Andrew Harrer

The James Comey Guide for Bullied Employees and Whistleblowers

As an expert in workplace dynamics, I was struck by how today’s Senate Intelligence Committee hearing with former FBI Director James Comey was really an issue aboutworkplace wrongdoing and a bully boss. While a few of the senators asked pointed questions about the Russian investigation and, perhaps in the effort of obfuscation, Hillary Clinton, the questions centered on why Comey was fired.  Comey’s answers really made me sit up and take notice—they were a master class in what to do when dealing with a bully or the need to become a whistleblower.

1. Trust Your Instincts

When Donald Trump sent the attorney general and the vice president out of the Oval Office in order to talk privately to Comey, red flags popped up in Comey’s head. Additional concerns were raised when Trump changed the reason he had fired the FBI director. This is where the skills of emotional intelligence are vital—understanding the mood and tenor of a situation will let you know when to be on your guard.

2. Keep a Paper Trail

Given the red flags and his solo meeting with Trump, Comey felt compelled to keep a detailed account of every interaction they had. This was unnecessary under presidents Barack Obama and George W. Bush, who only spoke to Comey on rare occasions and never improperly. Because he kept a paper trail, investigators can now use the documents to get to the truth.

3. Try Not to Be Alone with the Bully Boss

It‘s important to have witnesses when malfeasance happens. Comey knew that Trump’s request to have a meeting alone was highly improper and went to great lengths to keep it from happening again. This is also why he celebrated the idea that there might be tapes.

4. Go to Independent Investigators Outside Your Company

Comey gave the detailed memos he wrote to Justice Department special counsel Robert Mueller III for his investigation for a good reason. According to the New York Times: “I woke up in the middle of the night on Monday night, ‘cause it didn’t dawn on me originally that there might be corroboration for our conversation; there might be a tape,” Mr. Comey said, referring to May 15. “And my judgment was I needed to get that out in the public square so I asked a friend of mine to share the content of the memo with a reporter. Didn’t do it myself for a variety of reasons but I asked him to because I thought that might prompt the appointment of a special counsel. So I asked a close friend of mine to do it.”

For more information about dealing with bully bosses and protecting yourself if you need to become a whistleblower, please read my book, From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire.

Photo credit: CNN

Issues at Uber Debunks Study that Social Responsibility is Bad for Business

It’s time for Uber to move out of the line of fire or risk losing the company. There’s a reason that I used that phrase in the title of my book, From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire. Too often when companies install a culture of bullying and personal harassment they need to get rid of the bullies at the top in order to survive. 

Uber has given me no end of issues to write about recently and today isn’t any exception; the New York Times reports that 20 employees have been fired following a sexual harassment investigation. The outside law firm Perkins Coie was hired to look into 215 allegations of harassment, discrimination and bullying and found reason to take action in 58 cases. According to the Times, former U.S. Attorney General Eric Holder is also looking into workplace culture as part of a larger investigation.

When you add these firings to the massive exodus of top executives, including the company president, the heads of finance and product, the East Coast general manager and high-level engineers, Uber begins to look like a car wreck. This news follows shocking revelations about sexual harassment revealed by a former female engineer and the suicide of an African-American engineer.

Uber’s troubles directly contradicts studies such as the one conducted by Florida Atlantic University College of Business that report corporate social responsibility as bad for shareholders. Consistent malfeasance and bullying in the workplace doesn’t seem to be doing much to bolster Uber. Isn’t it time to set aside the teachings of Milton Friedman and Harvard Business School that only shareholders count and start building psychologically healthy, safe, fair and productive workplaces?

Illustration credit: MMM

Employers Ignore Smoldering Workplace Issues at Their Own Peril

We’ve been riding a wave of senseless attacks recently, but the latest workplace shooting near Orlando, FL had indicators that had they been heeded, might have prevented tragedy.

Yesterday a former employee of Fiamma Inc. killed himself and five former colleagues. I’ve written extensively about the smoldering powder keg that is the emotionally compromised employee in my book, From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire. Employees who suffer from post-traumatic stress disorder due to bullying at work can be emotionally fragile and dangerous to themselves and/or others if they don’t have an opportunity to receive mental health care and address workplace issues. There certainly were indicators that something was wrong with this individual given that he was arrested in 2014 for workplace violence, even though no charges were filed.  Former colleagues reported other incidents of violence as well, which led to his being fired.

Whether the shooter was motivated by unresolved issues of workplace bullying or had other problems, it was the responsibility of the company to help him find help in order to protect all of its employees. No amount of cost saving or shareholder appeasing should come before the very lives of those who make the company run.

Photo credit: BIGSTOCK

On a Train in Portland Three Heroes Rise

The best of our nation stood against the worst on a homebound commuter train in Portland, Oregon on Friday, May 26. By now I’m sure you’ve heard the story of white terrorist Jeremy Christian stabbing three men who came to the aid of two girls he was intimidating.

According to CNN, Destinee Magnum, an African-American teenager, was riding the train with a friend who was wearing a hijab when Christian became abusive and started screaming at them.  When a fellow passenger tried to calm him down, he grew more abusive and the girls tried to move to the back of the train. That’s when Ricky John Best, a military veteran, and Taliesin Myrdin Namkai-Meche, a recent college graduate, stepped in and told the assailant that he wasn’t allowed to intimidate the girls. In a minute, Portland State University student Micah Fletcher also stood up for the girls. According to eyewitness accounts, Christian pulled a knife from his pocket and started stabbing the three men in the throat. Best tried to stop him, was attacked and died immediately.

In the resulting melee, passengers fled the train, but some stayed to help. Namkai-Meche told a woman who used her shirt for a bandage and held his hand, “Tell everyone on this train that I love them.” He died when he arrived at the hospital.

Fletcher survived the attack and was released from the hospital after surgery. The Muslim-American community raised nearly a half-million dollars for his hospital bills, as well as for the families of Best and Namkai-Meche. Fletcher expressed his gratitude, but said in a video that it was far more important to make sure the two girls were taken care of. “We need to remember that this is about those little girls.  …They are the real victims here. Their lives will never be the same.”

As Nicholas Kristof wrote in the New York Times, what unites these three men who showed remarkable leadership was decency.  I applaud Kristof’s suggestion about Best, “He fell on the battlefield of American values. He deserves the chance to be buried at Arlington National Cemetery.”

This is what it means to be a witness, protector, defender, activist, resister and revolutionist. It’s taking a stand against allowing the abnormal to become normal. Fletcher, who is a gifted poet, put it best in a Facebook post after his surgery:

"I am alive,

I spat in the eye of hate and lived.

This is what we must do for one another

We must live for one another

We must fight for one Mother

We must die in the name of freedom if we have to.

Luckily it's not my turn today."

How could anyone not be inspired to stand alongside them?

Photo credit: WTVR

A Prescription for Refilling Our Middle-Skills Workforce

To read the headlines, you would think that there are only two types of jobs in America—blue collar working class and college-educated elite. While the irony of Donald Trump’s obsession with the former has escaped few people, the truth is that everyone is ignoring the most important jobs of all—those that fall under the title middle skills. Middle-skill jobs are those that require more education than a high school diploma but don’t necessarily require a four-year degree. They are the backbone of America’s economy and include professions like machinists, practical nurses, technical sales people, computer technicians, carpenters and so on. They are going unfilled, even as millions of Americans are searching for work, which could create long-term problems for America.

To find a solution, politicians, educators, governments and business leaders would be well advised to revisit this 2014 report from the Harvard Business School. Its findings and recommendations are every bit as timely now as they were when the report was first published. If we don’t shift our attitude about the importance of middle skill jobs and respect them for the essential contribution they provide, skill shortages will continue to grow to our detriment. 

Andrew Faas is the author of

Photo credit: BIGSTOCK

Don Quixote, Hero of the Resistance, and the Danger of Not Tilting at Windmills

Spanish philosopher Miguel de Unamuno defined quixotic pessimism as the refusal to let the odds of success determine the value of the fight, according to Mariana Alessandri’s opinion piece that ran on Memorial Day in the New York Times. This is a truth we should consider anew as the injustices and dangers of the Trump administration continues to add up. As Alessandri points out, the worthiest causes of all are often the lost ones.

The word “quixotic,” you might recall, is derived from the Miguel de Cervantes romantic hero, Don Quixote de la Mancha. Don Quixote had a fondness for tilting at windmills, believing them to be giants ravishing the countryside. His loyal squire, Sancho Panza, was constantly trying to talk the noble knight out of his obsession. But it was Panza, not Quixote, who was the lost one. Panza had no interest in trying—his defeat in life was absolute.

Instead, we must use our quixotic pessimism as a shield and charge onward against those windmill-sized dangers. Alessandri writes, “Cultivating moral courage amounts to learning to shift our attention away from those who confuse criticism for action toward our own judgment of what is worthwhile, based on thinking a whole lot about what kind of world we would like to live in and the kinds of people we’d like to be. It is worth noting that Quixote went mad from reading books, and this is precisely the type of crazy that Unamuno supports. We may not be able to improve the world, but we can at least refuse to cooperate with a corrupt one.”

I would charge all revolutionists and resisters to embrace quixotic pessimism. As Mohandes K. Ghandi said, “…it is possible for a single individual to defy the whole might of an unjust empire to save his honor, his religion, his soul and lay the foundation for the empire’s fall or its regeneration.” We just have to keep attacking those windmills.

Andrew Faas is the author of From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire

Photo credit: BIGSTOCK

The New Economic Reality: Smoke and Mirrors as a Substitute for Substance

We are losing sight of the difference between presentation and reality, what we say we do and what we actually do. The ascendance of the Trumps has given rise to a society where branding trumps substance. There’s no better example than Ivanka Trump, who is touted as a savvy, Wharton-educated businesswoman, but who is in reality an heiress employed by her billionaire father. Her icy beauty is part of her brand dedicated to having it all—a loving family, a flourishing career and magazine-cover good looks. The truth is that she, like her father, are living off the proceeds of an inheritance while contributing precious little of lasting value to the greater world.

This sort of style over substance is everywhere in our culture right now.  As Carina Chocano discusses in the New York Times Magazine’s First Words column, “We are now expected to favor the story over reality, to accept that saying a thing makes it so.” For example, the Wells Fargo debacle had its roots in projecting a new image in banking that placed “storytelling” over promotion. This “story” resulted in employees being pressured to create millions of fake customer accounts in order to collect additional fees. No wonder this era is being described as a kleptocracy. This is far beyond false advertising—we are in a scam economy where advertising is used to cover up abusing customers and employees.

There is grave danger in letting this go unremarked. The scam economy is generating a groundswell of discontent and anger and an appetite for dystopian fiction that mirrors our own despair. People do not trust the establishment, the elite, or the capitalist system that props up this undeserved privilege. It’s time for business to take a stand and for companies to do an independent audit to reconcile that what they pontificate, promote and advertise conforms to reality. It’s fine to build your dreams in the clouds but no nation will last long built of smoke and mirrors.

Andrew Faas is the author of From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire