Mental Health is a Major Challenge in All Environments

One of the unique features of the university setting is that it often doubles as educational institution and place of employment for students as well as staff. Like workplaces all over North America, providing mental health care is a major challenge. According to statistics from Mental Health America, one in four adults live with mental illness. And yet colleges are just now waking up to the pressing need for services on campus, according to a recent series in USA Today.

There are a number of reasons for the significant increase in the need for mental health services. For one thing, thanks to better treatments and therapies young adults living with mental illness are now able to attend college, something that was unobtainable a generation ago. But old stigmas die hard, and college students can be reluctant to get help if it means that their parents might find out. And for those willing to reach out, there are often too few services and those services are poorly conceived for this complex population. Sadly, many times little or improvement is made until a campus is turned upside down by tragedy.

Another issue is how to fund mental health programs on campuses. Charging students for services can be a deterrent to seeking help when issues are being kept from parents. There are grants in some states, but these may not be enough to increase services to needed levels.

All of this is why I’m working with Mental Health America and the Yale Center for Emotional Intelligence. Our need for psychologically healthy, safe and fair workplaces can and must extend to higher education.

Andrew Faas is the author of From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire

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Those Who Rely on Whistleblower Hotlines are Fools

Reports about the effectiveness of harassment hotlines are leaving me cold. In a recent Letter to the Editor of the New York Times, an attorney who formerly worked with the Labor Department’s Whistleblower Advisory Committee stated that hotline reporting went up 8 percent in 2016 and the average length of resolution dropped from 46 to 42 days. While I have the deepest respect for this individual and the work he does, he’s sadly misinformed.

I have also worked with a number of organizations on ethical issues and have done a fair amount of research in the field, which have led to two books on workplace dynamics—the most recent one being From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire. My research has shown that most employees do not trust hotlines and other mechanisms to report workplace wrongdoing. There’s a good reason for this. Take the example of Michael J. Lutz who reported an impropriety he spotted in his work as an accounting specialist at the Radian Group. The company scheduled an investigation and concluded that he was wrong and everything was proper. Frustrated, Lutz reached out to the internal compliance hotline—and one of his superiors found out and retaliated and started to force him out of the company. That’s when he contacted the Securities and Exchange Commission, which is supposed to be the whistleblower’s advocate. In spite of having solid evidence of the retaliation, nothing happened.

Ironically, one of his tasks was to make sure that internal accounting controls were in proper compliance to avoid the strict penalties that resulted from the Enron-era legislation. When he was ousted, Radian hired an outside accounting firm to prove that they were in compliance. The firm? KPMG—the Big Four accounting firm whose improprieties I recently wrote about.

Clearly, business leaders aren’t hearing what employees have to tell them on every level. In a study conducted by Mental Health America sponsored by the Faas Foundation, an astounding 69 percent of more than 17,000 people surveyed admitted to speaking poorly about their organization to others. And yet, as in the case of Bill O’Reilly, leaders continue to insist that no one had a problem because there were no complaints to the whistleblower hotline.

Boards of Directors and senior executive often tout their policies, programs and HR departments as proof that they have a value-based, inclusive, safe and fair workplace culture that includes freedom of expression. My research says otherwise. Top management still isn’t listening, making all of their mechanisms for reporting misbehavior nothing more than legal shields. Even more disturbing, my research shows they don’t want to hear what they need to hear.

Illustration credit: Dilbert by Scott Adams

Suicide at Uber: Is this Tantamount to Murder or Manslaughter?

Before he went to work for Uber, Joseph Thomas was described as “the smartest guy in the room,” a hard-driving and ambitious engineer with a warm heart who gave up a job at Apple to work for Uber. But according to the San Francisco Chronicle, after he started working at the ride-share company, he began to change.

His family told reporter Carolyn Said that he began to struggle for the first time. He was working long hours under acute stress and frightened he’d lose his job. Then the panic attacks began, along with constant anxiety and lack of mental focus. Visits to a psychiatrist didn’t help, nor did pleas that he quit Uber. His wife reported that his personality changed and he kept insisting that he couldn’t do anything right. Thomas was one of the less than 1 percent of African-American managers at the company and given previous reports of bullying and harassment, it is very likely that racism played a role in his decline.

In August 2016 Joseph Thomas took his own life. He left behind a wife and two young sons who are being denied a worker’s compensation claim because he had only worked for the company for five months. His wife is looking to hold Uber accountable for Joseph’s mental decline. “If you put a hard-driving person on unrealistic tasks, it puts them in failure mode. It makes them burn themselves out; like driving a Lamborghini in first gear,” Thomas’ father told the Chronicle.

I’ve written a lot about suicide brought on by bullying at work, and given the 120,000 annual deaths attributable to workplace stress according to a joint study at Harvard Business School, it’s not a surprise that not enough is being done to address the cause of this terrible epidemic. I devoted an entire section of my book, From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire to preventing this sort of tragedy. The Faas Foundation has been working to address the issue of mental health in the workplace with Mental Health America with the same goal.

It is eminently clear that the toxic workplace culture at Uber is having a horrendous impact on its people. In February I wrote about how a former female employee of Uber was driven out by sexual harassment that human resources did nothing to stop. It’s gotten so bad that two of the company’s original investors penned an open letter to the board about the egregious culture of the place.

If it is found that the toxic environment was the main factor in Thomas’ suicide, Uber must be held accountable for what is tantamount to murder—or at least manslaughter.  

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The Silent Workplace Epidemic that Endangers Millennials

Millennial employees get a bad rap—often chastised as being lazy and self-involved, they are actually the largest current generation and swiftly eclipsing baby boomers in the workforce. While they bring plenty to the table—innovation, creativity, technological know-how, inclusiveness—they are also vulnerable to toxic workplaces. The medical journal Pediatrics reports that not only are they more likely to become clinically depressed than any other generation, more young women are struggling with the disease. Clearly they need psychologically healthy, safe and fair workplaces to make the most of their potential and maintain their physical and mental health.

Not meeting this standard has dire consequences for individuals as well as the nation. This is why I’m working with Mental Health America (MHA) to improve psychological health in America’s workplaces. MHA has studied this problem and found that mental health issues cost $51 billion per year in absenteeism and lost productivity and $26 billion in direct treatment costs.

My fear is that the current atmosphere of divisiveness, bigotry and bullying promoted by the current administration will compound the problem of mental health in the workplace. Adult bullying in the workplace can cause even more havoc on a person’s well-being than school bullying—many adults need their jobs so they and their families can survive. In a tough economy they may have no other option, so they are forced to endure negative treatment, which gone unchecked can lead to physical and mental illness and even suicide. With one in five Americans afflicted with a mental health issue at any given time, this is a serious consequence. For more information on how to create psychologically healthy, safe and fair workplaces and maximize the potential of millennials—and all employees—see my book, From Bully to Bull’s-Eye: Move Your Organization Out of the Line of Fire.

If you have coworkers—especially millennials—who are suffering, I urge you to reach out to them. As I indicated in recent articles about suicide resulting from workplace bullying and living with a person with mental illness, no one has to go this alone. There are resources for help. Choose to be an ally and advocate instead of a bystander. You can make a difference in someone’s life.

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The Red Flags That Democracy is in Danger

New research tries to spot the collapse of liberal democracies before they happen, and it suggests that Western democracy may be seriously ill as shared in this New York Times article, How Stable are Democracies? ‘Warning Signs Are Flashing Red.’

The findings are VERY disturbing. Based on the hundreds of people I spoke to over six years doing the research for my books on bullying in the workplace, I reached the same conclusion. People do not trust the establishment in the broadest context. Much of this distrust stems from what they experience at work, which has been reinforced by the illegal, unethical, abusive activities and behaviors that have been, and continue to be, exposed in the media—all of which has led to levels of incivility that jeopardize a civil society.  My previous blogs on the U.S. election highlighted the amber lights on what became the outcome. Since the election we are already witnessing signals which indicate that democracy is at risk and the checks and balances that should be in place are fragile.

Given my assertion that the current level of discontent started in the workplace, it can and should be reversed there. There’s ample evidence of what is going on. A work health survey of just under 12,000 people conducted by Mental Health America and sponsored by the Faas Foundation showed that an astounding 80.39 percent speak poorly about their company to family and friends and the remainder would rarely or never do so.

Everyone can play a role here to fix this, starting by identifying the unnecessary stress factors in the workplace. A first step to understand this is by participating in the Emotion Revolution in the Workplace survey sponsored by the Yale Center for Emotional Intelligence and the Faas Foundation. Reducing unnecessary stress factors in the workplace will create a more civil environment, which will spill over into society. This will trigger the biggest check and balance to autocratic rule—the attitude of the people. Please take the time to complete the survey and ask everyone you know do the same.

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